The Customer Service Representative (CSR) fields incoming phone calls from customers and prospective customers with a cheerful, inviting voice. Receives the customer’s request(s), schedules sales appointments, handles service and installation challenges and, using custom designed estimating software produces estimates for presentation to prospective customers by the sales person. Additionally, using tools including Wunderlist informs other Light Guys Team Members of upcoming appointments.
In this role we are looking for a seasoned B2B consultant that can generate appointments with local businesses, carry out communicating our value proposition and secure contracts for commercial lighting displays.
Learn how to conduct customer sales meetings to identify customer’s desired lighting setup for the Christmas Season. Handle the presentation of the proposal with client and sell the proposal, locking in an installation date that works for both parties. Record and maintain accurate records at all times in provided company software. Communicate effectively with operations department specific site inspections taken throughout customer meeting.
Responsible for repairing all service requests following initial installation is complete. 24/7 on call status from mid-November through December 24.
The inventory and Buyer anticipates the material, supplies and tool demand and acquires these items prior to their demand; maintains the supply warehouse. Interfaces with the sales department, scheduling and the Production Manager.
Acts as lead light installer with all of the same responsibilities. In addition the Crew Supervisor interfaces with the Production Manager to have a clear understanding of the desired outcome of each project. The Crew Supervisor obtains the materials from the warehouse and transports them to the job site and returns unused materials back to the warehouse.
In charge of the ins and outs of all installation and removal making sure the job sites have the appropriate employees and equipment and supplies to complete the job. During pre-season conducts training and certifies installers and supervisors. Will provide mentorship, knowledge and guidance to support supervisors in their job responsibility.
In a word, handles the logistics of TLG. The Installation Coordinator ensures that materials, supplies and crews arrive as promised at each job site.
Exterior Christmas light decorator performs the task of hanging lights onto homes and trees and other structures. Using ladders, polls and other equipment to efficiently and professionally execute the predetermined layout and design.